CRDN of Greater Illinois
Privacy Policy & SMS Terms of Service

Effective Date: July 17, 2026

Privacy Policy

CRDN of Greater Illinois (“CRDN,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding communications from us.

Information We Collect

– Name
– Mailing and service address
– Email address
– Telephone number
– Insurance company information
– Insurance claim number
– Property and loss information
– Photographs or documentation related to your restoration project
– Communication preferences
– Any other information you voluntarily provide

How We Use Your Information

– Schedule inspections and appointments
– Provide estimates and restoration services
– Communicate regarding your restoration project
– Coordinate services with insurance carriers and adjusters
– Provide project updates
– Send invoices and payment reminders
– Respond to customer questions
– Improve customer service
– Comply with legal obligations

Information Sharing

CRDN of Greater Illinois does not sell, rent, or trade your personal information.

We may share information only as necessary with insurance carriers, adjusters, contractors, subcontractors, equipment vendors, technology providers, or when required by law.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

SMS Communications

If you choose to receive text messages from CRDN of Greater Illinois, you agree to receive informational SMS communications related to your restoration project.

These messages may include:
– Appointment confirmations
– Appointment reminders
– Technician arrival notifications
– Inspection scheduling
– Project updates
– Cleaning and restoration status updates
– Delivery scheduling
– Estimate notifications
– Billing reminders
– Customer service communications

Message frequency varies. Message and data rates may apply.

SMS Consent

You may opt in by:
– Completing our website contact form and selecting the SMS consent checkbox
– Providing verbal consent during a phone conversation
– Requesting text communications during your restoration project
– Initiating a text conversation with our office

Consent to receive SMS messages is not a condition of purchasing services.

Opting Out

Reply STOP at any time to unsubscribe from SMS messages.

Help

Reply HELP for assistance or contact:

CRDN of Greater Illinois
201 N Prospect Rd., Suite 2
Bloomington, IL 61704
Phone: (309) 661-8399
Email: CRDNGreaterIL@crdnillinois.com

SMS Terms of Service

By opting into SMS messaging from CRDN of Greater Illinois, you agree to receive informational text messages regarding appointments, inspections, technician arrivals, restoration updates, estimates, billing reminders, and customer support.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance. Consent is voluntary and may be withdrawn at any time.

Website Contact Form Disclosure

I consent to receive informational SMS messages from CRDN of Greater Illinois regarding appointments, restoration project updates, technician arrival notifications, estimates, billing, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. View our Privacy Policy and SMS Terms of Service.